Sale Terms & Conditions

Thank you for choosing Zanat. The following conditions only apply to deliveries from ZANAT to private individuals.

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The products you buy via will be sold to you by Zanat dizajn d.o.o. based in Zagrebacka 31, 21276 Vrgorac, Croatia.

ZANAT does much to protect the user’s (your) personal data.

When you purchase products from (“Products”), it is a condition that you accept our Privacy Policy. You can find information about how ZANAT collects and uses personal data from the users of zanat.orgin our Privacy policy.

If you purchase products from ZANAT via, this purchase will be subject to these Terms and Conditions. Please read these Terms and Conditions before ordering Products from You must know that if you order products, you agree to be subject to these terms.

1. About the terms of sale

These Sales Terms apply to all orders and purchases at (“Products”).

Regarding the purchases at, ZANAT DIZAJN D.O.O. communicates electronically, either sending an e-mail or making an electronic post at By using this online store you agree that all intentions, notices, announcements and other information will be delivered electronically, unless required by law to provide the information in writing.

These Terms of Sale will be subject to change at any time, and their latest date of entry into force is stated on the website.

In the event of any changes to the Terms of Sale, these changes will apply to orders issued on or after the date of entry into force, provided that, on the date of submission of the order, the website states that the amended Terms of Sale are applicable at that time. Before you place an order for products, you will have a reasonable opportunity to read these Sales Terms and you will be asked to accept them.

You need to agree to our terms and conditions to make purchases on

2. Delivery of order

To purchase products you must:

  • Have accepted these Sales Terms and Data Protection Policy,
  • Have informed us with your name and address, phone number, e-mail address, payment information and other mandatory information,
  • Provide us with a valid shipping address (note that ZANAT DIZAJN D.O.O. is unable to deliver to mailboxes and automated packet distribution centers. Our orders are sent by courier where signature is required upon delivery).
  • Be the owner or authorized holder of a valid payment / credit card for purchase of the products,
  • Have legal suitability to enter into binding contracts.

You can place an order by continuing to the checkout page after clicking the “Add to basket” button.

You agree that your order(s) is an offer to purchase the product(s) in your order(s) in accordance with the terms of sale.

Each order on a product is considered to be a separate purchase. All orders are then subject to ZANAT’s approval and ZANAT reserves the right to refuse to accept orders without ZANAT having to provide a reason for this (including but not limited to orders suspected of fraud). If ZANAT does not approve your order, you will be informed about this. You will be given the opportunity to review your order(s), read and accept the Sales Terms, check the total price and content of your order (s) as well as the information you have provided and you will be given the option to correct any errors before confirming your order (s).

3. Order processing and contracting

As soon as you have completed your order(s) at in accordance with the instructions available on the website in connection with the online ordering process, ZANAT will send an email to the email address, you have stated that confirms receipt of order(s) and contains a detailed description of the ordered product (s) (e-mail for confirmation of the order receipt).

This email should not be considered as an approval of your order(s) – only confirmation that ZANAT has received it.

The contract between you and ZANAT will only be concluded when ZANAT sends you an e-mail confirming that the product / products have been shipped (e-mail confirming the shipment).

The contract relates only to the products covered by the e-mail confirming the shipment. We are first obliged to provide any other products that may have entered into your order when the shipment of these products has been confirmed in a separate e-mail.

ZANAT doesn’t provide older versions of these Terms of sale, but ZANAT will instead send you a link to the applicable Terms of sale together with the confirmation email confirming the receipt. Until you have received the confirmation email, you can cancel your order at any time by contacting ZANAT customer service at [email protected]. If you wish to cancel your order after receiving the confirmation email, please refer to Section 11 regarding Right of Cancellation – Return and Refund.

4. Prices, shipping and handling, taxes and fees

The price charged for a product is the price shown on the product’s individual information / presentation page at the time your order is submitted and the price will also be stated on both the confirmation page that you will see after the completion of your order and in the e-mail confirming the order receipt.

You confirm that even after ZANAT has sent you an email confirming the shipment, if a price is obviously wrong and if it is reasonably required that you should have discovered the incorrect price, then ZANAT is not required to deliver the product concerned to you at the incorrect (lower) price.

The prices for the products are exclusive of VAT and any other applicable taxes, shipping, and handling costs.

The separate shipping, handling and related taxes and other taxes and fees will be shown on a summary screen before you complete your order and in the e-mail confirming receipt of your order. Shipping costs depend on the delivery point and delivery method you choose in the checkout process.

The prices for the products and for shipping and handling may change at any time, but such changes will normally not affect the orders we have already sent you an email confirming the shipping (except if a price is obvious wrong as described above).

5. Payment

Payment must be made with one of the credit cards we support. In the checkout process, you choose which credit card you wish to pay with.

When paying by credit card, an amount is called at the time of checkout, which is called “authorization”. If ZANAT does not receive the authorization, ZANAT reserves the right to cancel your order. The value of your purchase will be settled from that card as soon as ZANAT has sent you the email confirming the shipment.

6. Delivery

For stock items, you should usually expect 7-10 business days for delivery, provided your payment is received no later than. 15.00 on the day prior to shipment day.  Items which are not market “IN STOCK” have an average production lead time of 4-6 weeks and will take on average additional 7-10 business days for delivery.  Zanat stocks very few products since most products can be customized in terms of size, choice of wood, finish and even carving patterns.  All our products are hand-carved and hand-finished.   Please note that the delivery times are indicative based on the information we receive from partner shipping companies.  By accepting these terms and conditions, you agree to indemnify Zanat of any damages which may be caused as a result of delays in delivery by our shipping partners.

If ZANAT cannot ship your order within the period specified in the email confirming the shipment, you can choose to cancel your order, after which ZANAT will refund the amount in full.

ZANAT reserves the right to use another shipping agent to deliver your order. Prior to each delivery you will receive your invoice per email.

If you reasonably decline delivery or delay delivery of delivery after ZANAT has informed you that they have attempted to deliver the goods ordered to you or if you have provided them with an incorrect shipping address that results in failed delivery, the package will be returned to ZANAT, which will thus be exempt from its obligation to deliver the goods within the delivery deadline.

All standard deliveries are sent by UPS Worldwide Shipping and must be acknowledged for delivery at the time of delivery.

If there is no one at the address to acknowledge delivery of the package, our partner shipping company  leaves a contact card in your mailbox and asks you to contact the nearest postshop for delivery at your convenience.

ZANAT can not be held liable for any late or missing delivery, due to circumstances beyond the reasonable control of ZANAT DIZAJN D.O.O., including but not limited to war or terrorist acts, strikes, national or local emergencies, failing transport facilities, or supply failure, earthquake or other natural disasters, or if it is due to your delay or delay in delivery.

7. Products in stock

ZANAT makes reasonable efforts to ensure that the products you order from can be delivered.

If the product you wish to order is out of stock, you will be technically prevented from completing the ordering process or you will see that the product can be ordered, made to order and delivered within the standard delivery time we indicate for made to order products. In addition, in exceptional cases and under unpredictable circumstances, a product on the website may be in stock from the warehouse after you have placed your order. In this case, the contract between you and ZANAT will not be concluded, which you will be informed of and the product will not be included in the confirmation email confirming the order. If you have made payment prior to the notice that the product has been discontinued (e.g. by credit card), ZANAT will refund any amount paid as soon as possible and in any case within 14 days after ZANAT has informed you that the product has been discontinued.

8. Suitability and product information

When you place an order, please ensure that the products you purchase are suitable for the purpose you intend to use. You are welcome to use as your starting point when checking the suitability of the products. If there is a difference between the content of and the content of other websites (or other sources of information), it will be the suitability described at at the time of purchase that will take precedence. Please note that due to limitations on display on screen, the exact color, size, and design of the items displayed on your screen may differ from the actual appearance of the items.

If the products you received do not match the ones you ordered or if your delivery is not complete or damaged during shipping, please contact ZANAT immediately per e-mail or telephone.

9. Ownership of products

The risk and ownership of the products passes from ZANAT to you at the time of delivery.

10. Right of withdrawal – Return, refund and exchange


You have a maximum of 14 (fourteen) days to cancel your agreement with ZANAT regarding the item(s) you purchased from ZANAT.ORG, without the need to provide a reason for this.  In order to take advantage of your right of withdrawal, you must clearly inform us of your decision to withdraw the transaction. This should be done by sending an email to [email protected] with “ORDER CANCELLATION” indicated in the subject line of your email.  In the email, please indicate the full name under which the order has been made and the address to which it was shipped, as well as the number of the order you are canceling. The right of cancellation expires 14 days after the date on which you – or a third party other than the shipper and as indicated by you – physically hold the goods. If the agreement concerns multiple items that you have ordered together but are delivered separately, the cancellation right expires 14 days after the date on which you – or a third party other than the shipper and as indicated by you – physically own the last product. If the agreement concerns the delivery of an item consisting of multiple consignments or parcels, the cancellation right expires 14 days after the date on which you – or a third party other than the shipper and as indicated by you – physically hold the last shipment or package. In order to comply with the cancellation deadline, it is sufficient that you send us your notice of your withdrawal before the cancellation right expires.


If you regret this agreement, we will refund all of the payments we received from you, including delivery costs (excluding any additional costs, due to your chosen delivery form other than the cheapest form of standard delivery we offer) without undue delay and in any case within 14 days of the date of notification of your decision to withdraw this agreement. We make this refund using the same payment method you used for the first transaction, unless you explicitly accepted otherwise. In any case, no fees will be incurred in connection with the refund. We are entitled to withhold the refund amount until the time we have either received the goods returned or have received documentation from you that you have returned the goods. You must return the goods in the same condition as you received them and in original packaging following the return procedures described in the section below without undue delay and in any case within 14 days of the date you inform us of your decision to withdraw this agreement. The deadline is met if you return the goods before the expiry of the 14 days. You must pay the return costs yourself and you are responsible for the return.


If you decide to exercise your right of withdrawal in accordance with provisions of this document, you are responsible to bear the shipping costs related to the return of your product and to follow the instructions we have provided to you in an email response to your email informing us of your desire to exercise your right of withdrawal in accordance with our policy.

We carefully inspect all products for quality assurance before being shipped to you to ensure that they comply with our strict quality requirements. If one of our products does not meet your expectations, please contact us as soon as possible at [email protected], with a brief description of the defect, as well as an image that documents the defect.  Claims related to manufacturing defect of Zanat products are rare, but transportation damages happen from time to time.  If the packaging has been damaged, please send us a photo of the damaged packaging so we can claim transport insurance.  We will process all inquiries as soon as possible but expect 1-3 days before receiving any response from us.

Please don’t send the product back to us before you have received a response from us with clear instructions to where and how to return the product.

Always remember to send your contact information in the shipment. Once we have received the defective product, we will analyze the defects and either repair the product or send you a replacement. ZANAT will refund reasonable costs you incur when shipping damaged or faulty products.

11. Responsibility

These Terms of Sale describes the full extent of ZANAT’s obligations in connection with the sale of the products. In particular, ZANAT does not bear any responsibility to ensure that the products are suitable for your purposes.

ZANAT is not responsible for indirect loss that is a consequence of your primary loss or primary damage and which cannot reasonably be foreseen by you or by ZANAT, including but not limited to loss of expected savings, loss of income, profits, contracts, business or anticipated savings, loss of data, loss of goodwill or reputation, or for any loss or damage of any kind or for any claim from your and / or third parties, unless expressly described herein and unless for damages as a result of ZANAT’s liability for death or personal injury resulting from the intention or negligence of ZANAT or its employees, [or] damages as a result of ZANAT’s or its employees intention or gross negligence.

None of these terms of sale conditions have impact on your legal rights as private consumer.

12. Independence of the provisions

If a provision in these Terms of Sale is deemed to be illegal, invalid or unenforceable, that provision shall be deemed to be excluded from the Sales Terms and shall not affect the validity or enforceability of the other provisions. In that case, the illegal, invalid or non-enforceable provision shall be replaced by a valid provision reflecting as far as possible the economic intent and purpose of the original provision.

13. Contact Information

ZANAT’s team will be happy to assist you with your questions regarding purchases or complaints on our website. You can contact us by email at [email protected] on any of the phone numbers listed under our contact information.

Our business hours are Monday–Friday 08:30–17:00 CET. We are closed for the public holidays in Bosnia and Herzegovina, where our sales team sits.

14. Complaints

We hope you are satisfied with our customer service as it is important for us to provide our customers with the best possible services.  However, we take all service complaints seriously and we encourage you to send any complaints to [email protected].

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